faq / shipping policy

WHAT IS YOUR SHIPPING POLICY?

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. For free shipping, we will use USPS First Class or USPS Priority wherever possible.

Shipping times range from 1-14 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows:

$0.00-$100.00 SIGNED ARCHIVAL PRINTS:

• $5.00 Domestic

• $17.50 Overseas

OVER $100.00 SIGNED ARCHIVAL PRINTS:

• FREE Domestic

• FREE Overseas

BOOKS & MAGAZINES:

• $5.00 Domestic

• $25.00 Overseas

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • Returns must be made with 30 days of receipt. If you need to return your print, please contact us. Buyer is responsible for return shipping costs.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact us with your order number for further instructions.

CAN I CANCEL MY ORDER?

You may cancel an order provided that it has not yet been processed (printed and/or shipped), but any fees involved with the transaction (payment processing, transactions fees etc) will not be refunded. If you need to cancel, please email us ASAP.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 7-10 business days.

WHOM TO CONTACT?  

You can reach out at any time by email at sales@sr-photo.com 

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!

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